CANCELLATION POLICY
Submitting an order indicates acceptance of the following cancellation policy.
Cancellations must be submitted no later than 8am, Central Standard Time, two days prior to for standard helium filled balloon bouquet deliveries for a full credit.
Installations, rentals, and/or purchases up to $500 require a 5 day cancellation notice.
Installations, rentals, and/or purchases over $500 require a 30 day cancellation notice.
Orders cancelled after this deadline are subject to a cancellation charge up to 100% of the order value, depending on the extent of preparations made for the order.
HOW TO CANCEL AND CHANGE AN ORDER
All request are must be by email to charlotte@balloonstudioandmore.com. Please contact our store @ (205-436-2730) to insure receipt of your email. Please consider your order canceled or changed only when you have received a confirmation by email.
INCLEMENT WEATHER
If Balloon Studio and More is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling. You will be given the option of rescheduling your order for up to 365 days. REFUNDS ARE NOT ISSUED DUE TO INCLEMENT WEATHER.
CHANGES AND MODIFICATIONS
Balloon Studio and More reserves the right to change any of the prices, terms and conditions contained herein; and/or change, suspend or discontinue any service offered on this web site, without prior notice.
OUTDOOR DECOR
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We use only the highest quality products and techniques to build your décor and we will take steps to minimize the effects of the elements on your outdoor balloon purchases. However, despite our best efforts, due to the general nature of balloons, WE CAN NOT GUARANTEE ANY OUTDOOR DECOR will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. Rain or mist will cause balloons to stick together, resulting in a huge amount of popping. It is clearly understood that there will be no refunds, replacements or discounts for loss, breakage since we have no control over wind, rain, sun, temperature, or any other facet of weather.