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Cancellation and Booking Policy

Submitting an order with Balloon Studio and More LLC indicates acceptance of the following terms:

BOOKING TERMS

  • Full payment is required at the time of booking to secure your date and order.

  • For specific décor, a 50% deposit may be accepted, with the remaining balance due at least 10 business days prior to the event.

  • Custom Orders: Full payment is required at the time of booking for all custom or personalized orders.

  • Peak Seasons: During high-demand periods (e.g., holidays, major public events, wedding seasons, prom, and graduations), full payment may be required at the time of booking.

  • Availability: Bookings are subject to availability and are confirmed only after the deposit has been received.

Standard Helium-Filled Balloon Bouquet Deliveries

  • Cancellation Notice: Cancellations must be submitted no later than 8:00 AM Central Standard Time, at least two (2) days prior to the delivery date to receive a full credit. If specific themed balloons were ordered, service fees will be deducted.    

Installations, Rentals, and Purchases

  • Orders up to $500:

    • Cancellation Notice: A 5-day notice is required for a refund or credit, excluding custom or personalized orders and inventory purchased for a specific theme.

    • Refunds/Credits: Refunds or credits will be issued minus applicable service fees (e.g., planning, labor, and material costs).

    • Non-Refundable Deposits: Any refund or credit will be deducted from the non-refundable deposit.

  • Orders over $500:

    • Cancellation Notice: A 30+-day notice is required for a refund or credit.

    • Refunds/Credits: Refunds or credits will be issued minus applicable service fees (e.g., planning, labor, material costs, and any non-recoverable expenses).

    • Non-Refundable Deposits: Any refund or credit will be deducted from the non-refundable deposit.

Late Cancellations

  • Charges: Orders canceled after the above deadlines are subject to a cancellation charge of up to 100% of the order value, depending on the extent of preparations made, including but not limited to material purchases, labor, and design work.

Non-Refundable Deposits

  • All deposits are non-refundable but may be applied toward a future order if the cancellation meets the policy requirements.

  • If a refund or credit is issued, the amount will be deducted from the non-refundable deposit before calculating the final refund or credit amount.

Seasonal and High-Demand Events

  • This policy is subject to change during peak seasons and high-demand events (e.g., holidays, major public events, wedding seasons, prom, and graduations).

  • Additional terms or shortened cancellation periods may apply during these periods.

HOW TO CANCEL AND CHANGE AN ORDER 

All request are must be by email to charlotte@balloonstudioandmore.com.  Please contact our store @ (205-436-2730) to insure receipt of your email. Please consider your order canceled or changed only when you have received a confirmation by email.

INCLEMENT WEATHER

If Balloon Studio and More LLC is unable to deliver an order due to inclement weather, you will be notified as soon as possible to arrange for rescheduling. You will have the option to reschedule your order for up to 90 days from the original event date.

Refunds will not be issued due to inclement weather. *Exceptions may apply.*

CHANGES AND MODIFICATIONS

Balloon Studio and More LLC reserves the right to modify prices, terms, and conditions listed on this website at any time without prior notice. We also reserve the right to change, suspend, or discontinue any service offered on this website without prior notice.

OUTDOOR DECOR

 

We use quality products and techniques to create your décor, and we take every possible step to minimize the effects of weather on your outdoor balloon installations. However, due to the delicate nature of balloons, we cannot guarantee that outdoor décor will remain perfect or intact when exposed to outdoor elements.

Outdoor décor is inherently vulnerable to:

  • Popping from temperature changes and sharp objects.

  • Frosting or fogging/oxidation of colors due to sun exposure or humidity.

  • Movement and misalignment caused by wind.

  • Rain or mist causing balloons to stick together, leading to increased popping.

While we take all reasonable precautions, it is clearly understood that we have no control over weather conditions, including wind, rain, sun, temperature, or humidity. Therefore, we cannot provide refunds, replacements, or discounts for any loss or damage caused by weather-related factors.

By placing an order for outdoor décor, you acknowledge and accept these risks.

DISCLAIMER
​While we strive to maintain the proper functioning of our website, Balloon Studio and More LLC does not guarantee that the website will be error-free or uninterrupted, or that it will be free from viruses or other harmful elements.

BALLOON SAFETY

According to industry research, children under 8 years old can choke or suffocate on uninflated or broken balloons. Adult supervision is required at all times.

  • Keep uninflated balloons away from children.

  • Discard broken balloons immediately.

Please note: To secure balloon bouquets and other balloon designs, sand weights, water weights, or similar materials may be used. Various temperatures and surfaces can cause these weights to burst. Balloon Studio and More LLC is not liable for any damage or injury resulting from the use of balloon weights.

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