Cancellation and Booking Policy

Submitting an order with Balloon Studio and More LLC indicates acceptance of the following terms:

BOOKING TERMS

• Full payment is required at the time of booking to secure your date and order.

• For specific décor, a 50% deposit may be accepted, with the remaining balance due at least 10 business days prior to the event.

• Custom Orders: Full payment is required at the time of booking for all custom or personalized orders.

• Peak Seasons: During high-demand periods (e.g., holidays, major public events, wedding seasons, prom, and graduations), full payment may be required at the time of booking.

• Availability: Bookings are subject to availability and are confirmed only after the deposit has been received.

Standard Helium-Filled Balloon Bouquet Deliveries

• Cancellation Notice: Cancellations must be submitted no later than 8:00 AM Central Standard Time, at least two (2) days prior to the delivery date to receive a full credit. If specific themed balloons were ordered, service fees will be deducted.    

Installations, Rentals, and Purchases

• Orders up to $500:

  • Cancellation Notice: A 5-day notice is required for a refund or credit, excluding custom or personalized orders and inventory purchased for a specific theme.

  • Refunds/Credits: Refunds or credits will be issued minus applicable service fees (e.g., planning, labor, and material costs).

  • Non-Refundable Deposits: Any refund or credit will be deducted from the non-refundable deposit.

• Orders over $500:

  • Cancellation Notice: A 30+-day notice is required for a refund or credit.

  • Refunds/Credits: Refunds or credits will be issued minus applicable service fees (e.g., planning, labor, material costs, and any non-recoverable expenses).

  • Non-Refundable Deposits: Any refund or credit will be deducted from the non-refundable deposit.

Late Cancellations

• Charges: Orders canceled after the above deadlines are subject to a cancellation charge of up to 100% of the order value, depending on the extent of preparations made, including but not limited to material purchases, labor, and design work.

Non-Refundable Deposits

• All deposits are non-refundable but may be applied toward a future order if the cancellation meets the policy requirements.

• If a refund or credit is issued, the amount will be deducted from the non-refundable deposit before calculating the final refund or credit amount.

Seasonal and High-Demand Events

• This policy is subject to change during peak seasons and high-demand events (e.g., holidays, major public events, wedding seasons, prom, and graduations).

• Additional terms or shortened cancellation periods may apply during these periods.